Privacy Policy

Incrediwax Candles and Gifts is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

When you use our website or place an order, we may collect the following personal data:

Name

Contact details, including email address and phone number

Billing and delivery address

Order details and any personalisation information you provide

Messages or enquiries sent through our website or email

How We Use Your Information

We use your personal data to:

Process and fulfil orders

Communicate with you regarding your orders or enquiries

Create personalised products where requested

Improve our products, services, and website

Comply with legal and accounting obligations

Lawful Basis for Processing

Under UK GDPR, we process your personal data based on:

Performance of a contract – to complete and deliver your order

Legal obligation – for record-keeping and compliance

Legitimate interests – to operate and improve our business

Consent – where you have opted in to receive marketing communications

Marketing Communications

If you choose to receive marketing emails from us, you may unsubscribe at any time by using the link provided in our emails or by contacting us directly.

Payment Information

Payments are processed securely by third-party payment providers. We do not store or have access to your full payment card details.

Website Hosting (IONOS)

Our website is hosted by IONOS. As part of providing hosting services, IONOS may process personal data on our behalf, such as IP addresses, access logs, and website usage data. IONOS acts as a data processor and processes data in accordance with UK GDPR and applicable data protection laws.

Sharing Your Information

We do not sell, trade, or rent your personal data. Your information may be shared only with trusted third parties where necessary, including:

Payment processors

Delivery and courier services

Website hosting and technical service providers (such as IONOS)

These parties only receive the data required to perform their services.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

Our website uses cookies to improve functionality and analyse website traffic. You can manage or disable cookies through your browser settings.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Restrict or object to processing

Withdraw consent at any time

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
samanthaclift29@icloud.com

Return and Refunds

Policy

Refunds & Returns Policy

Because our items are handmade with care, we want you to love your purchase. If there’s an issue, please reach out and we’ll do our best to help.

Returns
We accept returns within 14 days of delivery. Items must be unused, in their original condition, and returned in original packaging. Custom or personalised items are non-returnable, unless they arrive damaged or faulty.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5–7 business days.

Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos of the issue. We will offer a replacement or full refund where appropriate.

Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or damaged. Shipping costs are non-refundable.

How to Contact Us
To start a return or report an issue, please contact us at:
📧 samanthaclift29@icloud.com